Pro Flyte require credit card details at time of booking. This will secure your booking. We will charge the credit card, the total amount of your booking. This form of payment must be received minimum of 24 hours prior to flying. Best to call if it's a late booking.
100% Cancellation fee applies, if less than 48 hours notice is provided to Proflyte or if you do not show up for your booking.
Cancellations between time of booking and 72 hours before booking date will attract a 50% cancellation fee. If fewer passengers show up for flights than originally booked, you will be charged 100 % cancellation fee for the missing passengers, unless more than 72 hours notice is provided to Proflyte.
All gift vouchers and bookings have a 3 strikes policy. If you cancel 3 times you will then loose the right to use the voucher.
Proflyte reserve the right to change or alter the flight for safety reasons or in extreme / adverse weather conditions. We also reserve the right to cancel any of our passengers from the activity if the passengers behave in an unacceptable manner.
Alcohol or Drugs of any kind will refuse customers a Proflyte tandem flight if they appear affected. 100% cancellation fee applies in this situation.
Proflyte asks that all our customers arrive a minimum of 30 minutes prior to departure. No refund will be provided for late arrivals.
Our Chief Pilot's decision is final for your safety.
Hang Gliding is a weather dependent sport. It may take several attempts to get the flight that you have purchased.
Proflyte has a strict policy on the expiry dates. Please don????????t leave it until the last minute as it is weather dependent and you may miss out completely.
All flights are in fact a lesson during which you will be given the opportunity to take control of the hang glider under direct instruction.
These terms and conditions are non negotiable.